Privacy notice

1. Who is responsible

Residence Builders operates Estate Studio and the residence.builders platform and determines how account administration, platform security, service communications and platform usage data are processed. “Estate Studio” is the product name, not a separate statement of company registration or legal structure. A builder, developer, realtor, architect or other customer whose name appears on a published property website generally decides why your buyer enquiry is collected and how it will be followed up. That customer is identified on the page where you enquire. Depending on the activity and applicable law, the customer and Residence Builders may each have their own obligations.

2. Data and purposes

• Your name and work email verify and review a Studio access request and identify your account. Access-request verification links and password-reset links are single-use. Account email-verification links expire after one hour and may be reused before expiry. The password you choose is submitted for account creation only after access approval; we do not email your password, and authentication stores a password hash rather than a readable password.
• Organisation membership, roles, subscription identifiers and payment status administer workspace access and paid entitlements. Payment authorisation is handled by the payment provider.
• The accepted Terms and Privacy Notice versions, email address, request stage and server timestamp provide an acknowledgement record. This is not an optional marketing consent record or proof that an account was created.
• Project content includes floor plans, room labels, furniture models, original imported textures, rendered panoramas, revisions, review decisions and publication settings. It is used to process, render, save and publish the project as you instruct. Avoid uploading unnecessary personal information or information you have no right to use.
• Buyer enquiry name, email, optional phone and message, property context and affirmative enquiry consent are used to respond to the requested property enquiry.
• Session records, device/browser information, IP-derived abuse signals, audit events and errors protect accounts, investigate abuse and maintain service reliability. Optional walkthrough events describe navigation and presentation choices only after you allow analytics; they are separate from enquiry details.

3. Why data is used

We use data to provide a service you request, operate accounts and subscriptions, authenticate users, isolate customer workspaces, deliver enquiries to the relevant property organisation, prevent fraud and abuse, keep an audit history, support customers and improve reliability. Where applicable law requires consent, the specific form asks for it before collection. Buyer details are not sold and are not used by Estate Studio for unrelated advertising.

4. Notice, consent and choices

Requesting Studio access and creating an account require an unchecked acknowledgement of this notice and agreement to the current Terms. Returning users do not repeat it at every sign-in. The acknowledgement is not blanket consent for marketing, analytics or every processing purpose. You can choose not to request an account or submit an enquiry. For a request to withdraw consent, correct or erase your information, contact the property organisation shown on its website or support@residence.builders. Withdrawal does not invalidate earlier lawful processing, and records may still be retained where law permits or requires it.

Essential authentication cookies are used for sign-in and session security. The public walkthrough stores your analytics preference in browser local storage; optional events are not sent before you choose Allow analytics. Use Analytics choices in the walkthrough footer to reopen the choice, then select Decline to stop future optional events. This does not remove events already received. If browser storage is blocked, your choice applies to the current session and may be requested again on a later visit.

5. Sharing, uploads and providers

Data is shared with the customer organisation responsible for a property, authorised workspace members and the infrastructure, database, storage, email, security and payment providers needed for the configured service. Razorpay collects payment credentials under its own privacy notice; Estate Studio stores provider identifiers and payment state, not full card, bank-account or UPI credentials.

Local import and panorama previews stay in your browser until you explicitly upload. A private-project upload is stored for server scanning, validation and your approval; closing the dialog does not delete it. Local-demo imports are not uploaded and are lost when the session is reloaded. Public publication is a separate action: content you choose to publish can be accessed and copied by visitors. Private photographic-room drafts are not a public publication link. Contact support for information about providers, regions, private-upload deletion and any customer processing agreement.

6. Retention and deletion

Account, project, private-upload, subscription and acknowledgement records may be retained while needed for the service, recovery, security, disputes and legal obligations. Buyer enquiries have an organisation-plan retention deadline and are excluded from normal workspace listings after it; that expiry is not a promise that every underlying database record or backup has already been erased. Deleting an access request likewise does not automatically delete its separate acknowledgement history. Closing a browser preview, cancelling a subscription or unpublishing a presentation does not by itself delete all stored data.

For a deletion request or the applicable retention and backup schedule, contact support@residence.builders. We may need to verify identity and check the request with the organisation responsible for a project or enquiry. A customer remains responsible for its own legally required retention and deletion decisions.

7. Security and international processing

We use tenant isolation, role-based permissions, encrypted transport, private storage, audit trails, secret-managed credentials and access controls. No system can promise absolute security. Infrastructure providers may process data in locations outside your state or country, subject to contractual and legal safeguards and any transfer restrictions that apply.

8. Your rights and grievances

Subject to applicable law, you may ask for a summary of processing, correction, completion, erasure, withdrawal of consent or grievance resolution. Contact Residence Builders at support@residence.builders and identify the relevant organisation or property. We may need to verify your identity and may route a buyer request to the customer organisation responsible for that enquiry. You may also use any complaint or appeal route available under applicable law; this notice does not restrict those rights. A business address and any required statutory grievance-officer details have not yet been published. A support address is not a statement that a statutory grievance officer has been appointed.

9. Children

The service is intended for businesses, property professionals and adults evaluating property. It is not designed to knowingly collect children’s personal data. Do not submit a child’s information unless lawful parental or guardian authorisation and any required safeguards are in place.

10. Legal framework and updates

India’s Digital Personal Data Protection framework has phased commencement, and another law may apply based on the person, customer and activity. Official materials include the Digital Personal Data Protection Act, 2023, Digital Personal Data Protection Rules, 2025 and Act commencement notification. This notice does not certify compliance or replace advice about the provisions in force. Material changes will be posted with a new version and date. Customer organisations should obtain qualified advice for their processing and markets.