Privacy notice

1. Who is responsible

Estate Studio operates the platform and is responsible for account administration, platform security, service communications and platform usage data. A builder, developer, realtor, architect or other customer that publishes a property website generally determines why buyer enquiry data is collected and how it is used. Depending on the activity, that organisation and Estate Studio may have different responsibilities under applicable data-protection law.

2. Data we process

• Account and organisation details, including name, work email, role, login verification and subscription information.
• Project content such as floor plans, room labels, property assets, revisions, review decisions and publication settings.
• Buyer enquiry details submitted voluntarily, including name, email, phone number, message, property context and consent record.
• Technical and security information such as device/browser data, IP-derived abuse signals, session records, audit events, errors and basic product analytics.

3. Why data is used

We use data to authenticate users, isolate customer workspaces, provide editing and publishing features, deliver requested enquiries, prevent fraud and abuse, maintain audit history, support customers, administer subscriptions and improve reliability. Buyer details are not sold. We do not use uploaded floor plans or buyer enquiries for unrelated advertising.

4. Consent and choices

Where consent is requested, the form states the purpose before submission. You may decline an optional enquiry or withdraw consent by contacting the property organisation shown on that website or Estate Studio. Withdrawal does not invalidate processing already completed and may not require deletion where retention is legally required.

5. Sharing and processors

Data may be shared with the customer organisation responsible for a property, authorised members of its workspace, and vetted infrastructure, database, email, analytics, security and payment providers needed to operate the service. Providers receive only the access needed for their function and are expected to protect it. Payment details will be collected by the chosen payment provider; Estate Studio should not store full card or UPI credentials.

6. Retention

Account and project data is retained while the service is active and for a reasonable period required for recovery, disputes, security and legal obligations. Buyer enquiries carry an organisation-plan retention period and may be deleted or anonymised when no longer needed. Backups may expire on a delayed schedule. A customer remains responsible for its own legally required retention and deletion decisions.

7. Security and international processing

We use tenant isolation, role-based permissions, encrypted transport, private storage, audit trails, secret-managed credentials and access controls. No system can promise absolute security. Infrastructure providers may process data in locations outside your state or country, subject to contractual and legal safeguards and any transfer restrictions that apply.

8. Your rights and grievances

Subject to applicable law, you may ask for information about processing, correction, completion, erasure, withdrawal of consent or grievance resolution. Contact privacy@residence.builders and identify the relevant organisation or property. We may need to verify your identity and may route a buyer request to the customer organisation that controls the enquiry.

9. Children

The service is intended for businesses, property professionals and adults evaluating property. It is not designed to knowingly collect children’s personal data. Do not submit a child’s information unless lawful parental or guardian authorisation and any required safeguards are in place.

10. Legal framework and updates

This notice is designed with India’s Digital Personal Data Protection framework in mind, including clear notice and consent records, but other laws may apply to a customer or visitor. Review the official Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025. Material changes will be posted here with an updated date. Obtain qualified legal advice before commercial launch in each market.