Terms of Service

1. Who these terms apply to

Residence Builders operates Estate Studio and the residence.builders platform. “Estate Studio” is the product name; “we” or “us” refers to Residence Builders. This business name does not state a company registration, legal structure or tax-registration status. “Customer” means the business or professional using Studio. “Visitor” means a person viewing a published property site or submitting an enquiry. A customer that publishes content remains responsible for that content and its property offer.

2. Visualisations and measurements

3D walkthroughs, floor plans, furniture, colours, finishes, areas and measurements are presentation aids generated from customer-supplied or customer-approved project data. They may contain modelling tolerances, rounding, assumptions, decorative elements or later changes. Unless a page expressly identifies a document as an approved professional drawing, it is not a sanctioned plan, site survey, structural drawing, title document, carpet-area certificate, construction instruction or promise that a completed property will be identical.

Before purchasing, leasing, financing, constructing or altering property, a visitor should independently verify dimensions, carpet area, specifications, approvals, availability and site conditions with the responsible promoter or qualified architect, surveyor, engineer or lawyer. Customers must compare published information with their latest approved source documents and correct or unpublish inaccurate content promptly.

3. Customer publication duties

A customer must have the rights and authority to upload and publish its plans, brands, images and property information. It must not publish misleading descriptions, omit material qualifications, misstate approvals or availability, or use the service to replace a legally required disclosure. Where real-estate, advertising or consumer law requires a registration number, sanctioned-plan reference, carpet-area basis, promoter identity or other disclosure, the customer must display and maintain it.

4. Accounts and acceptable use

Studio accounts are intended for adults who are authorised to act for their organisation. Users must provide accurate account information, protect credentials and use only the organisation and projects they are authorised to access. Email verification and platform-owner approval are required; submitting an access request is not a promise of immediate access or a paid subscription. They must not probe tenant boundaries, defeat security controls, upload malware or unlawful material, scrape personal data, interfere with availability, or present generated material as professionally certified when it is not. We may suspend access reasonably necessary to protect users, comply with law or address a material breach.

5. Enquiries and transactions

Estate Studio transmits an enquiry to the property organisation identified on the relevant page. We do not guarantee a response, property availability, price, financing, suitability, regulatory approval or completion. Unless an order expressly says otherwise, Estate Studio is the software platform and is not the property promoter, broker, architect, surveyor, engineer, lender or party to a visitor’s property transaction.

6. Rendering, imports and availability

Browser render quality depends on the source geometry, textures, lighting, supported material features, device memory and graphics capabilities. A live 3D walkthrough is not a guarantee of photographic fidelity to a reference photograph or an offline Blender render. Photographic panoramas preserve a pre-rendered room view and do not provide free movement or new viewpoints inside that image. Physical headset support is not promised unless explicitly included in your order.

Blender files must be exported or rendered through the documented local workflow; the service does not execute uploaded Blender files. A furnished-home model remains authored geometry rather than automatically becoming measured, editable walls, rooms or stairs. Review import compatibility, material warnings, placement and navigation before relying on it. Unsupported or oversized content may be rejected rather than silently reduced in quality.

Software, networks and third-party infrastructure can fail. Planned maintenance, security events or provider outages may interrupt access. Customers should retain authoritative source files and exports needed for business continuity.

7. Fees, taxes, cancellation and refunds

Confirm the selected plan and tour allowances, total payable price, any applicable taxes and other charges, billing interval, authorised renewal cycles and cancellation effective date in the order and checkout before authorising payment. Applicable taxes must be separately identified with the total payable amount before payment. A displayed plan price does not establish tax-registration status or a tax exemption. If payment details are missing or unclear, contact support@residence.builders before paying.

Razorpay processes payment credentials and recurring-payment authorisation under its own terms and privacy notice; Estate Studio does not receive or store full card, bank-account or UPI credentials. A monthly subscription renews for its authorised cycles until cancelled or completed. Use Cancel at cycle end in Billing to request cancellation; it schedules cancellation after the then-current paid period. Yearly access is paid upfront for 12 months and does not auto-renew. Cancellation does not itself issue a refund or delete stored projects. Failed, halted, paused, refunded or disputed payments may suspend paid entitlements subject to applicable law and the customer order. Changing a plan does not transfer ownership of another customer’s address, data or projects.

For new purchases, Residence Builders does not offer voluntary refunds for change of mind, unused subscription time or early cancellation, including pro-rata refunds of prepaid monthly or yearly fees. This does not retroactively change refund terms already agreed with an existing customer. This does not limit refunds or other remedies required by applicable law, including remedies for deficient or misrepresented services where legally required. To report an incorrect or duplicate charge, a service failure or a refund claim required by law, contact support@residence.builders with the relevant payment reference; do not send full payment credentials. We will review the claim under applicable law. This policy does not waive mandatory consumer rights or prevent lawful payment disputes.

8. Liability and non-excludable rights

To the maximum extent permitted by applicable law, each party is responsible for loss caused by its own breach, unlawful content or misuse. Estate Studio is not responsible for a customer’s property claims, source-data errors, unauthorised content or a visitor’s decision to rely on a marketing visualisation instead of obtaining required verification. Any contractual liability cap stated in a customer order applies only where lawful.

Nothing in these terms excludes or limits liability or remedies that cannot legally be excluded, including applicable consumer rights, liability for fraud or fraudulent misrepresentation, or obligations imposed on a promoter or other regulated professional. Nothing prevents a person from using a court, consumer authority or statutory remedy available under applicable law.

9. Intellectual property

Customers retain their rights in content they upload and grant us the limited rights needed to host, process, render, back up and publish it according to their instructions. Estate Studio and its licensors retain rights in the platform, software and reusable assets. Customers must not upload third-party content without permission.

10. Privacy, notices and changes

Our Privacy Notice explains personal-data handling. We may update these terms for legal, security or service changes and will post the date above. Material changes affecting an active paid customer should be notified through the account or registered email where reasonably practicable. Continued use after an effective change is subject to rights that applicable law preserves.

11. Contact and governing terms

Questions, complaints and privacy grievances for Residence Builders can be sent to support@residence.builders. A business address and any required statutory grievance-officer details have not yet been published. Required seller disclosures must be available before purchase; an email address or a later invoice does not replace them. Governing-law, venue and commercial liability provisions must be confirmed in the customer order where applicable. Visitors retain any mandatory forum or consumer protection available to them.