Terms of Service

1. Who these terms apply to

“Estate Studio”, “we” or “us” means the operator of the residence.builders platform identified in the relevant account, order or invoice. “Customer” means the business or professional using Studio. “Visitor” means a person viewing a published property site or submitting an enquiry. A customer that publishes content remains responsible for that content and its property offer.

2. Visualisations and measurements

3D walkthroughs, floor plans, furniture, colours, finishes, areas and measurements are presentation aids generated from customer-supplied or customer-approved project data. They may contain modelling tolerances, rounding, assumptions, decorative elements or later changes. Unless a page expressly identifies a document as an approved professional drawing, it is not a sanctioned plan, site survey, structural drawing, title document, carpet-area certificate, construction instruction or promise that a completed property will be identical.

Before purchasing, leasing, financing, constructing or altering property, a visitor should independently verify dimensions, carpet area, specifications, approvals, availability and site conditions with the responsible promoter or qualified architect, surveyor, engineer or lawyer. Customers must compare published information with their latest approved source documents and correct or unpublish inaccurate content promptly.

3. Customer publication duties

A customer must have the rights and authority to upload and publish its plans, brands, images and property information. It must not publish misleading descriptions, omit material qualifications, misstate approvals or availability, or use the service to replace a legally required disclosure. Where real-estate, advertising or consumer law requires a registration number, sanctioned-plan reference, carpet-area basis, promoter identity or other disclosure, the customer must display and maintain it.

4. Accounts and acceptable use

Users must provide accurate account information, protect credentials and use only the organisation and projects they are authorised to access. They must not probe tenant boundaries, defeat security controls, upload malware or unlawful material, scrape personal data, interfere with availability, or present generated material as professionally certified when it is not. We may suspend access reasonably necessary to protect users, comply with law or address a material breach.

5. Enquiries and transactions

Estate Studio transmits an enquiry to the property organisation identified on the relevant page. We do not guarantee a response, property availability, price, financing, suitability, regulatory approval or completion. Unless an order expressly says otherwise, Estate Studio is the software platform and is not the property promoter, broker, architect, surveyor, engineer, lender or party to a visitor’s property transaction.

6. Service changes and availability

We work to keep the service available and customer changes current, but software, networks and third-party infrastructure can fail. Planned maintenance, security events or provider outages may interrupt access. Customers should retain authoritative source files and exports needed for business continuity.

7. Fees, plans and cancellation

Paid features, project limits, published-site limits, billing periods, taxes, cancellation and refunds are governed by the customer’s order and the checkout terms shown before payment. Razorpay processes payment credentials and recurring-payment authorisation under its own terms and privacy notice; Estate Studio does not receive or store full card, bank-account or UPI credentials. Unless an order says otherwise, a monthly subscription renews for the authorised billing cycles until cancelled, and a cycle-end cancellation takes effect after the then-current paid period. Failed, halted, paused, refunded or disputed payments may suspend paid entitlements subject to applicable law and the customer order. Changing a plan does not transfer ownership of another customer’s address, data or projects.

8. Liability and non-excludable rights

To the maximum extent permitted by applicable law, each party is responsible for loss caused by its own breach, unlawful content or misuse. Estate Studio is not responsible for a customer’s property claims, source-data errors, unauthorised content or a visitor’s decision to rely on a marketing visualisation instead of obtaining required verification. Any contractual liability cap stated in a customer order applies only where lawful.

Nothing in these terms excludes or limits liability or remedies that cannot legally be excluded, including applicable consumer rights, liability for fraud or fraudulent misrepresentation, or obligations imposed on a promoter or other regulated professional. Nothing prevents a person from using a court, consumer authority or statutory remedy available under applicable law.

9. Intellectual property

Customers retain their rights in content they upload and grant us the limited rights needed to host, process, render, back up and publish it according to their instructions. Estate Studio and its licensors retain rights in the platform, software and reusable assets. Customers must not upload third-party content without permission.

10. Privacy, notices and changes

Our Privacy Notice explains personal-data handling. We may update these terms for legal, security or service changes and will post the date above. Material changes affecting an active paid customer should be notified through the account or registered email where reasonably practicable. Continued use after an effective change is subject to rights that applicable law preserves.

11. Contact and governing terms

Questions or complaints can be sent to support@residence.builders; privacy grievances can be sent to privacy@residence.builders. The governing-law, venue, legal-entity identity and commercial liability provisions for a paying customer must be stated in that customer’s signed order or invoice terms. Visitors retain any mandatory forum or consumer protection available to them.